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PUBLIC LIABILITY

PUBLIC LIABILITY

In New South Wales, public liability claims are designed to protect individuals who have been injured or suffered loss due to someone else’s negligence in a public space. Whether it’s a slip and fall, an injury from a defective product, or harm caused by unsafe property conditions, public liability claims offer a path to compensation. At MD Law Group, we understand the challenges of pursuing a public liability claim and are here to guide you through the process. This article explains the basics of public liability claims in NSW and how our experienced team can assist you.


What is a Public Liability Claim?


A public liability claim is a legal action seeking compensation for injuries or losses sustained in a public or private space due to someone else’s negligence. The responsible party—whether a business owner, government entity, or property manager—has a duty of care to ensure that their premises are safe. If this duty is breached and results in harm, the injured party may be entitled to claim compensation under public liability law.


Common Types of Public Liability Claims


Public liability claims can arise from various situations. Some of the most common types include:

  • Slip, Trip and Fall Accidents: These occur frequently in public spaces such as shopping centres, restaurants, or sidewalks due to wet floors, uneven surfaces, or obstacles.
  • Accidents in Recreational Areas: Injuries sustained in parks, playgrounds, or sports facilities due to unsafe equipment, poor maintenance, or lack of safety measures.
  • Defective Products: Claims can arise from injuries caused by faulty products purchased from stores or online. Product liability is a subset of public liability claims.
  • Animal Attacks: If an individual is bitten or injured by an animal, particularly a dog, they may be entitled to make a claim if the owner failed to take adequate safety precautions.
  • Construction or Workplace Hazards: Passers-by or customers injured by construction materials or unsafe worksite conditions can file a public liability claim if the site was not properly secured.


Key Elements of a Public Liability Claim


To succeed in a public liability claim, certain elements must be established:

  1. Duty of Care: The claimant must show that the responsible party owed them a duty of care. For example, a shopping centre has a duty to ensure the safety of its visitors.
  2. Breach of Duty: The claimant must prove that the responsible party breached this duty. This might involve demonstrating that the premises were not maintained adequately, or that warning signs were missing.
  3. Causation: It must be established that the breach of duty directly caused the injury or harm. Evidence such as medical records, witness statements, or surveillance footage can be vital here.
  4. Damages: Finally, the claimant must show that they suffered damages—financial, physical, or emotional—as a result of the incident. Compensation can cover a range of damages, including medical expenses, lost income, pain and suffering, and ongoing rehabilitation.


The Process of Making a Public Liability Claim in NSW


The process of pursuing a public liability claim in NSW involves several steps:

  1. Seek Medical Attention: If you’ve been injured, your health and safety are the priority. Seeking immediate medical attention not only addresses your injuries but also creates an important record that can support your claim.
  2. Report the Incident: Inform the property owner, manager or person you think is responsible of the incident as soon as possible. For instance, if you fell in a supermarket, report it to management, as they will document the incident.
  3. Gather Evidence: Collect as much evidence as possible to support your claim. This includes photos of the accident scene, witness statements, incident reports, and medical records.
  4. Seek Legal Advice: Public liability claims can be complex, as they often involve proving negligence. Consulting with an experienced lawyer, like us at MD Law Group, can help you understand your rights, evaluate the strength of your case, and guide you through the legal process.
  5. Lodge a Claim: Your lawyer will investigate, advise, draft and file a formal claim, including details of the incident, medical evidence, and an assessment of damages sought. Public liability insurers will typically review this claim, and settlement negotiations may follow.
  6. Proceed to Court (if necessary): While many public liability claims are resolved through negotiation, some may proceed to court if a settlement cannot be reached. We will represent you, present your case, and advocate for the compensation you deserve.


Compensation in Public Liability Claims


Compensation in public liability claims aims to cover both economic and non-economic losses. This may include:

  • Medical Expenses: Costs for immediate and ongoing medical care, including surgeries, therapy, and rehabilitation.
  • Lost Income: Compensation for income lost during recovery, as well as potential future earnings if you are unable to return to work.
  • Pain and Suffering: Non-economic damages for physical and emotional distress resulting from the injury.
  • Home Modifications and Care: If you require modifications to your home or need additional care due to your injury, these costs may also be covered.


How MD Law Group Can Assist you in a Public Liability Claim


At MD Law Group, we understand that an unexpected injury can cause financial strain and emotional distress. Our team of experienced public liability lawyers are dedicated to making the claims process as smooth as possible and achieving the best outcome for you. Here’s how we can assist:

  1. Free Initial Consultation: We begin with a no-obligation consultation to discuss your case, assess its viability, and explain the claims process. We provide honest, clear advice about your legal options.
  2. Gathering Strong Evidence: Our team will work with you to gather all necessary evidence, including medical records, accident reports, and witness statements. This comprehensive approach ensures we have the strongest possible case.
  3. Expert Negotiation: Many public liability claims are resolved through negotiation with the responsible party’s insurer. Our lawyers are skilled negotiators who will advocate on your behalf to secure a fair settlement without the need for prolonged court proceedings.
  4. Representation in Court: If a settlement cannot be reached, we are prepared to take your case to court. Our team has the expertise to present a compelling case and represent your interests with professionalism and dedication.
  5. Supporting You Through Recovery: We understand the toll an injury can take on your life. Our team is committed to handling the legal complexities so you can focus on recovery, knowing your case is in capable hands.


Public liability claims provide a pathway to compensation for individuals who have suffered injuries due to another party’s negligence. If you or a loved one has been injured in a public space, our team at MD Law Group can offer the legal support and guidance you need. With our experience, dedication, and compassionate approach, we strive to secure the best outcome for our clients and help them get back on their feet.


To learn more about your rights or to discuss a potential public liability claim, contact MD Law Group. We’re here to guide you through every step of the process and pursue the compensation you deserve.

PUBLIC LIABILITY FAQs

Please reach us at info@mdlg.com.au for your FREE case assessment.

A public liability claim seeks compensation for injuries or damages caused by the negligence of an individual, business, or organisation in a public or private space. These claims can include slips, trips, falls, or injuries caused by unsafe conditions in public areas.


 Public liability claims can cover a range of incidents, such as:

  • Slips, trips, and falls in shopping centres, parks, or footpaths.
  • Injuries from faulty products or equipment.
  • Accidents at private properties or public venues.
  • Dog bites or injuries caused by animals.


Anyone who has suffered an injury or damage to their property due to the negligence of a person or organisation can make a claim. This includes visitors, customers, and even passers-by, provided the incident was not entirely their fault. 


To succeed in a public liability claim, you must demonstrate:

  • The responsible party owed you a duty of care.
  • They breached that duty (e.g., by failing to maintain a safe environment).
  • The breach directly caused your injury or loss.
  • Your injury or loss has resulted in measurable damages (e.g., medical expenses, lost income).


Compensation under public liability claims can include:

  • Medical expenses: Costs for treatment, rehabilitation, and medications.
  • Lost income: Wages lost due to time off work.
  • Pain and suffering: Compensation for physical and emotional distress.
  • Future losses: Ongoing medical care or reduced earning capacity.
  • Other expenses: Travel expenses or modifications to your home if required.


In New South Wales, the standard time limit to lodge a public liability claim is three years from the date of the injury. However, claims for minors or individuals with disabilities may have extended time frames. It’s essential to act promptly to avoid missing this deadline.


After an incident, you should:

  • Report the incident to the property owner, manager, or relevant authority.
  • Take photographs of the scene, including hazards that caused the injury.
  • Collect contact details of witnesses.
  • Seek medical attention and keep records of all treatments.
  • Retain receipts or invoices for expenses related to the injury.


If you share some responsibility for the incident, you may still be eligible for compensation. In such cases, your compensation may be reduced based on the degree of fault attributed to you (known as contributory negligence). Legal advice is crucial to navigate these complexities.


While it’s possible to lodge a claim without a lawyer, public liability claims can be complex, especially when proving negligence or calculating damages. A lawyer can help gather evidence, negotiate with insurers, and ensure you receive maximum compensation.


It is advisable that you speak with your GP as soon as possible to fully investigate your injuries. If there is no damage, or the injury is not particularly significant, it might not be in your best interests to pursue the case. 


We can assess your claim free of charge and give you an indication of your prospects of winning the claim. 


There are many factors that effect the length of a claim including your injury recovery process and whether you have had or intend on having surgery relating to the injuries sustained in the subject incident. You might also experience over-compensation injuries or consequential injuries which need to be fully investigated.


The first 9-12 months of a claim are generally considered to be the "recovery phase". Once you have reached "maximum medical improvement", we will arrange for you to be examined by an expert doctor. The report will form part of the evidence used to support your claim for compensation. You may need more than one report depending on the type of injuries sustained which we will arrange for you. 


MD Law Group can act for you on a No Win, No Fee* basis. 


We assess the prospects of your claim from the outset so you don't waste any time.

If we think the claim has reasonable prospects of success, we will advise you. 

If we do not think the claim has reasonable prospects of success, we will advise you.


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